Lost emails on Galaxy S23 Ultra

[Members_sNhuJfA]

I have lost all my BT emails from my inbox. BT are telling me it is because a Samsung software update has changed IMAP to POP on my settings which has downloaded all my emails to my phone and they are no longer on the BT server. They have gone from my phone and I can't access them on any device.

Has anyone else had this issue? Are BT correct?

[AshtabS9Ultra]

My issue has been slightly different. Some older emails have gone missing like hotel confirmations and stuff. I then go to the folder which they should be in which is a read folder which has 100s of emails in. I then have to type in premier inn or whatever and it will pull it from the server. So something definitely happens but it would seem that it doesn't remove from the server but it removes it from the phone. It doesn't really answer your question but that's my experience. I do highly doubt it will delete from the server though.

[Members_sNhuJfA]

Thank you for your response.  Emails I have put into seperate folders are still there.  My inbox emails have disappeared from all devices and according to BT unretrievable.  I was advised not to set up my emails to be viewed through the Samsung email icon, but to use the BT app on my phone instead.  I was just wondering how true all this is, I would really like to avoid the same thing happening again!