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Original topic:

Can't set guardians in 'find my mobile'

(Topic created on: 07-06-2022 08:22 PM)
Sven36
First Poster
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Mobile Apps & Services

Hi, I'm trying to setup the 'find my mobile' service for my kids. This works fine for one of them but the other one is using an A12, when he's logged in on de service he is missing the 'add guardians' button.

I can't figure out why this is. Please assist.

Thank you!

4 REPLIES 4
AndrewL
Moderator
Moderator
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Mobile Apps & Services

@Sven36: On the Galaxy A12, please can you check Settings > Biometrics and security > Find My Mobile, and make sure that this option is toggled. If it is, head to Find My Mobile via the link below, sign in using the Samsung account details that are registered to the device, and the option to 'Set Guardians' should be visible in the menu of options on the right side of the screen. 

https://findmymobile.samsung.com

DƏXTƏR
Navigator
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Mobile Apps & Services
It the first one s series or a series?
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Walla OG
First Poster
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Mobile Apps & Services

I am having the exact same issue. My Find my Mobile service is working fine through Samsung, but the "SET GUARDIAN" button is missing at the bottom right. I have logged out of Samsung account, disabled Find my Mobile feature and re-enabled, and tried on multiple browsers on 3 different devices. I updated "Find my Mobile" and performed an Android update as well, still not there! I have a S22 Ultra with ATT as provider.

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Walla OG
First Poster
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Mobile Apps & Services

Did you get this figured out? Mine is still same way. Called and spoken to Samsung multiple times and best I have gotten is it may be a server issue, and an update may be coming out...

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