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Original topic:

2 step verification not working because i changed sim card

(Topic created on: 12-05-2021 05:59 AM)
Niko3
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Hi i made this post because I just switched my phone with a family member. We moved a few weeks ago and so i changed my number, i threw away my old number and didnt update the 2 step verification number on samsungf account. So now when i try to login on my new phone it asks for verification code but i dont have my number. What do i do!!?? pls help im very frustrated and also stressed. Thanks for any comments.

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Joeeye
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Check if there's an option to verify by email. There usually is another way to verify by sending to your backup email.
Solution
strawberry cake
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@Niko3 

 

fret no more, Samsung Account Team will sort that for you, either you phone them or fill up the form below:

 

Samsung Account : 0800 9951 079  (UK #), 24 hours, Monday - Friday

form link 

 

😉🆗


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

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Niko3
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Thanks so much I will give that a shot, rlly appreciate it 

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strawberry cake
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welcome 😉

 

 


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

Jobo20
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hey did you get your issue sorted. im having a nightmare with customer services.
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Niko3
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Hi well no I sort of gave up. I also had a terrible experience. I called customer service and explained my situation and I had to explain myself about 10 times for them to understand that I completely just didn't have the Sim card and that my old phone wasn't logged into the account anymore so I decided to just give up. I suggest that if you have your contacts and photos etc saved on your Google account that you just create a separate email for your samsung account and login with that. I'm sorry I couldn't help. If you find a way please keep me posted thanks.

Jobo20
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the service is appalling isn't it. they just don't want to help at all. I've put a complaint in so if i get any kind of results i will be sure to let you know. Thanks for the tip also. I will definitely do that.