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- About lunaticore
yesterday
Hello! Please look up for your nearest support centre and have a walk-in so the engineers can inspect and fix the bud/s for you, that's after checking if the buds have no obstructions or if you were done cleaning them - yet error persists. Please don't forget the base/case as this is where the serial number is printed out. Thanks ☺ https://www.samsung.com/ie/support/service-centre/
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Friday
Hello! Please tr to clear the data of your Clock app. Settings > Apps > Clock > Storage > Clear Data. Please turn off the auto-update on your Galaxy Store and Google Play. Open Galaxy Store > Settings > set auto update to off Google Play > Settings > set auto update to off Turn off and on your phone to refresh the system. Please test if persists. Thank you ☺
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a week ago
1 Like
Hello, Please have your Game Launcher and Game Booster enabled/configured and do their tricks. Thanks ☺
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a week ago
Hello ☺! Please review your phone's Smart Lock settings. Settings > Lock screen > Smart lock Thanks☺
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2 weeks ago
Hello! Please tap Settings > Clouds and accounts > Samsung Cloud > tap Manage cloud storage > tap Gallery > tap Sync. Gratz ☺
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2 weeks ago
Hello! Please reset the Keyboard Settings. Settings > General Management > Language and input > On-screen keyboard > Samsung keyboard > Reset Settings. Please ensure Predictive Text is ON. Please tap Predictive text to open sub menu > Auto replace is ON and set to Swedish. To re-add Swedish: Settings > General Management > Language and input > On-screen keyboard > Samsung keyboard > Language and types > tap Manage input languages. Tack ☺
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4 weeks ago
Hello! @PaperPauper "Is there a way that she can work round this process so that she can use the phone there with a Chinese SIM?" I know Samsung love all their customers. Instead of sending back the phone to UK which will cost an arm and leg, feel free to get in touch with Samsung UK support (via call, chat, etc... ) so they can possibly process/provide you the region unlock code. https://www.samsung.com/uk/support/ Thanks ^_^
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4 weeks ago
Hello! 1. Please go to Settings > Apps > Facebook > tap Clear Data and tap Uninstall updates. Same with Twitter. 2. Head to Google Play Store and Update them. 3. Please re-launch the two apps. 4. Restart the phone if needed. Thank you ^_^
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4 weeks ago
Hello! Tap on the Ellipsis button and go to Settings > Upload Quality. Thanks ^_^
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13-08-2019
10:53 PM
1 Like
Hello, Still 23rd is available if you checkout the item. All day : FREE Before 10.30am : £3.99 Before 12pm (midday) : £3.99 After 12pm (midday) : £3.99 Thank you ☺
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13-08-2019
04:09 AM
Hello, Please go to settings > device care > battery > enable stay connected when device sleeps Thanks 🙂
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13-08-2019
03:22 AM
Hello! Can you try to open camera app Switch to selfie Tap settings icon in the corner Please check if mirror mode is there Thanks 🙂
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13-08-2019
03:18 AM
1 Like
Hello, Can you confirm if smart switch was reinstalled back to the phone, please? 1. Download it from Google play store 2. Run it and tap the memory card icon in the corner 3. Tap restore You can check some online storages for your files, hope those were auto backed up. https://support.samsungcloud.com contacts.google.com photos.google.com drive.google.com Thanks 🙂
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12-08-2019
11:49 PM
Hello! Kindly check if your call waiting is activated, dial * # 4 3 # Thanks ^_^
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12-08-2019
11:32 PM
1 Like
Hello! This is more of a Theme-related. A simple fix to this is: On your home screen, please tap and hold any empty space. Please tap the Theme to open. Select a different Theme to try, suggests to select a default theme. Thanks ^_^
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12-08-2019
11:06 PM
Hello! You may download the soft copy from this link. https://www.samsung.com/uk/support/model/RB31FDRNDSA/EU/ Thanks ^_^
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11-08-2019
11:49 PM
Hello! Hope the Knox was not tripped, to check: If the phone is off, press and hold (power, volume down and home) buttons. Press volume down to enter odin mode: Knox Warranty Void should be: 0x0 or (0x0000) Stystem status should be: Official Current Binary: Official or Product name should be: SM-935F If you cannot enter the odin mode, or if the phone is on, Try to press and hold (power + volume down) buttons to soft restart the phone. (This part of changing the buttons press should be quick). Press and hold (power, volume down and home) buttons if the phone is about to turn on. Press volume down to enter the odin mode Next, to enter the recovery mode (to clear the cache and factory data reset if needed), if the phone is on: Try to press and hold (power + volume down) buttons to soft restart the phone. (This part of changing the buttons press should be quick). Press and hold (power, volume up and home) buttons if the phone is about to turn on. Release the hold when you see a logo. Press volume down to select: clear cache or factory data reset Press power button to confirm. If the phone is off: Press and hold (power, volume up and home) buttons if the phone is about to turn on. Release the hold when you see a logo. Press volume down to select: clear cache or factory data reset Press power button to confirm. If above fails, please visit the nearest support centre, please keep the phone receipt handy. Thanks ^_^
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09-08-2019
12:54 AM
1 Like
Hello! Yes, Adapt sound is applicable to earphones. Other media sync or Blutooth devices won't work on this. Thank you.
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08-08-2019
11:53 PM
1 Like
Hello! You can reduce the screen brightness too. Please check if your phone has a new software update. Settings > Software update > tap Download and install. If persists, please do a factory data reset, but please backup your phone data first. You may use Smart Switch app to back up to an SD card or computer. Thanks ^_^
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02-08-2019
12:04 AM
Hello! Please go to Settings > Clouds and accounts > Accounts > tap the email > Sync > turn off sync. Thanks ^_^
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01-08-2019
05:41 PM
1 Like
Hello! From the dialer on your device, enter *#0808# USB > select AP USB Settings > select > MTP + ADB Or enabled the MTP at Developers options Go to Settings > About Phone > Software Information > tap Build number 7 times until it says "You're now a developer" Back to Settings > Developers options > open USB configuration > set to MTP or File Transfer Reboot your phone to take effect if needed. Thanks ^_^
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01-08-2019
12:14 AM
Hi there! The phone has always it's own Music folder on the internal memory. Suggests before you transfer over your lovely tracks to your Galaxy phone, rename the folder to other else before the transfer, please. Thanks ^_^
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31-07-2019
09:34 PM
Hello! Will you be able to check the system requirements of Ausdom bluetooth headphones , specifically the Android OS, please? Does it says it can connect to Android OS 8 or 9 phones, please?
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31-07-2019
09:00 PM
Hello! Please try clearing the Bluetooth Cache: Settings > Apps > Menu > Show system apps > Bluetooth > Storage > Clear Data then restart your phone or check for newer software update (if there's one): Settings > Software update > Download updates manually or Settings > Biometrics and security > Security update Thanks ^_^
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31-07-2019
07:57 PM
1 Like
Hi! Samsung UK phones can only use Samsung Pay (UK based). Please check if your bank is among the list under "Credit and debit cards" on below link, https://www.samsung.com/uk/samsung-pay/ If not yet, please don't proceed. Thanks ^_^
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31-07-2019
07:46 PM
Hi! -please turn off and on both your headphones and phone -turn on the Bluetooth on your headphones and phone -do a re-scan Thanks ^_^
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31-07-2019
12:40 AM
1 Like
Hi there! For Badges: Please go to Settings > Notifications > App icon badges (turn on) set to Show with number For sounds: The apps involved might included on Sleeping apps and data saver. These prevent apps from sending you notifications, need to turn off those. Settings > Device Care > Battery > tap three dots: Sleeping apps - need to turn off Notifications - need to turn on Settings > Connections > Data Usage > Data Saver > set to off If above fails, back up the messages on those apps, uninstall and reinstall. For the shutter sound, just like other phones, we need to mute the system sound as a fix. Settings > Sounds and vibration > Volume > mute the System (shutter sound should have now no sound) Thanks ^_^
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30-07-2019
11:29 PM
Hi there! Are the buds from promotions or you purchased them separately?
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30-07-2019
09:07 PM
1 Like
Hi! This could be hidden only. To check: Open the Notification bar (swipe down screen from top) > tap Expand (horizontal line in the middle) > tap Menu (three dots) > tap Status Bar Thanks ^_^
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25-07-2019
01:55 AM
Thanks! This could be about the issue on compatibility of app. You can use a separate Samsung Pay on your S8, but for your watch (have to install it through Wearables/Gear app) you can't use it well since the watch have the banks of America linked into it. Eligible banks vary by country/regions. https://www.samsung.com/us/samsung-pay/ Vs https://www.samsung.com/us/samsung-pay/compatible-cards/#bank
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