We've had our machine 4 years. We don't use the drier function often, and when we do we make sure the weight/loads etc are OK.
Some months back the washing seemed very hot when it came out of the drier, and then later it started to feel not hot enough. In the last week the machine stopped part way through the drying cycle with an error code of HC, implying it was too hot, but when we opened the machine and unloaded, it was room temperature. Since then we've tried to use the drier twice more - each time it stops part way through and the washing is not warm at all.
I'm assuming this will need an engineer visit, but thought I'd post here just in case there was a simpler fix. Thanks
Solved! Go to Solution.
Good afternoon, @Alan2018
We're sorry to hear you're experiencing issues with your
Can we grab the full model code: How to find the model and serial number of my product | Samsung UK?
Thank you, @Alan2018
Due to the nature of the error code, if you purchased it within 24 months please contact our Product Support teams: Help & Contact | Samsung United Kingdom
If it's outside the 24 month warranty period we'd advise reaching out to your nearest Samsung Support Centre: Find a Samsung Support Centre | Samsung UK