Bespoke Jet Bot™ Combo+ 3-in-1 Cleaning Draining issue error messages

[Nicola905]

Hi, 

I have had a jet bot combo Samsung robot hoover for around 8 months. Never had an issues until yesterday when I was trying to drain/dry the mop. Getting an error message of 'clean the washing tank and washing plate'

I have done everything is tells me to do and tried again but the washing plate still fills with water and small amounts going in to the water tank and stops draining. I have done loads of research online but I can't seem to figure out what the problem is. No blockages from what I can see. 

Any help would be greatly appreciated. 

Thank you. 

[AndrewL]

@Nicola905: While I understand that you may have tried this already, please refer to the maintenance guide on pages 30, 32 and 39 via the link below for a visual guide on how to clean the mops, water tank and washing plate.

https://downloadcenter.samsung.com/content/UM/202503/20250321190116242/O_DJ68-00907F-03_IB_VR9700D_E...