My experience with the fuse on the WF70F5E2W4X/EU

[firestarter]

Hello,
I've seen a few reports of people having issues with Eco bubble washing machines cutting out or not powering on.
Ours failed during a cycle and then the next day no power. Whilst waiting for the repair engineer over a few days our electric tripped. Thought nothing of it until removing the washing machine ready for the repair.

The plug smelt funny and on closer inspection the fuse had melted and scorched the socket.

This machine is just under 5 years old. I find it strange that some of the questions on the phone during the technical quiz of the problem related to scorch marks around the plug socket. The engineer arrived and replaced the electric cable and also blown controller board..... handy having the spares already on the van.

Have Samsung a problem with boards and electrics in these machines???? Will we see a pattern in the next few years and see a denial of issues like the Hotpoint fires??

[adamadaml]

Mine (purchased 18 months ago from ao.com) the wires burnt on the inside of the machine. The repair man advised this is a common fault with the machine and they have to repair it regularly. My confidence in the washing machine lasting/not causing a fire is even more impacted by this thread. Apparently the wires in the machine are bundled too tightly together, they heat up, which must then cause the issues outlined in this thread. Was far from the cheapest machine on the market and I expected longer than 18 months before it needed repairing! 

[mcmmcm]

The engineer has just left and said the same that the power cable is faulty and needs to be replaced. Taken photos and will come back to replace the cable. Once replaced If the fuse does not burn out then hopefully it’s all fine and no fire risk. 

[lsmith]

How long did you wait for an engineer? Reported problem a week ago, provided details 6 days ago, chased up yesterday but still not heard from them. Was promised contact within 24 - 48 hours.  Day 11 with a fire risk washing machine.

[adamadaml]

Reported 3 weeks ago, he came yesterday and said he needs to order parts. We need to wait another 2 weeks. All in we'll be 5 weeks without a washing machine (and it's only 18 months old!) 

[mcmmcm]

About a week and a half. Chase them up after not hearing anything after the 48hrs. Same roughly came out it needs new cable and will be back in week. Again I will chase this up to minimise delay. 

[DannyT]

Hey @lsmith. We've chased this up for you, and asked the team to contact you as soon as they can. Sorry about the delay! 

[lsmith]

Thanks Danny but another 2 days have passed and I've still not been contacted.  8 days and counting... 

[AndrewL]

@lsmith: I'm really sorry that you haven't been contacted yet. I have had a look into this for you, and can assure you that the issue is being addressed by the relevant department, and an inspection will take place as soon as possible. I have reached out to the team once again for an update, so you should expect to hear from them shortly. 

[Lex007]

We've had this washing machine for 6 years now but today this happened. Literally the same problem.

[Hazel1324]

Hi

We have had the same problem put our machine on for a wash today stopped 13minutes into the wash could smell burning plastic went into the kitchen to see smoke coming from the melted plug and socket.

Has anyone had any progress with claiming for this problem?