Hello,
I've seen a few reports of people having issues with Eco bubble washing machines cutting out or not powering on.
Ours failed during a cycle and then the next day no power. Whilst waiting for the repair engineer over a few days our electric tripped. Thought nothing of it until removing the washing machine ready for the repair.
The plug smelt funny and on closer inspection the fuse had melted and scorched the socket.
This machine is just under 5 years old. I find it strange that some of the questions on the phone during the technical quiz of the problem related to scorch marks around the plug socket. The engineer arrived and replaced the electric cable and also blown controller board..... handy having the spares already on the van.
Have Samsung a problem with boards and electrics in these machines???? Will we see a pattern in the next few years and see a denial of issues like the Hotpoint fires??
Some more photos of the plug damage
This happened to mine this morning. I have changed the fuse as the previous one was burnt out and corroded and now when I plug it back in its making a sizzling sound at the socket. Please can someone help?
Hi @Zain14 ,
We'd like to escalate this for you, so if you've not done so already, can you send us a Private Message with your contact details and any relevant info (e.g. product model code and serial number) to our @Sam_UK account (https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597)
Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...
