How to find account number for samsung care for claim related to clothes washer

[figella]

I received an email from Samsung about my damages claim related to a washer leak, and the Payment Exchange page says that I have to enter my Account Number.  I logged into the website, but can't find that number.  Please help.

[cahhtravis]

I am stuck at this point also.  How did you find the account number so I can login and get the money from the claim?  Thank you.

[samsumg]

Did you find a solution, the same thing is happening to me

[samsumg]

Did you find a solution, the same thing is happening to mee

[neveragain5]

same here - I have been trying to get this refund processed since JULY of 2023 - it is now FEBRUARY of 2024.  This is without a doubt the most unbelievably ridiculous customer service experience of my life!

[RobinRoy]

It is good to know, I am waiting for the refund for the last 4 weeks. Worst customer service ever experienced!!!

[crosstrekker]

Was anyone ever able to find a solution for this? It is amazingly difficult to actually get a refund, despite their claims of "great customer service"