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Original topic:

Complaint

(Topic created on: 17-04-2023 01:19 PM)
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ClaireC2302
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 I purchased a Samsung air conditioning unit in Sept 2019. In Sept 2022 it stopped working. I have now been informed that it is uneconomical to repair! Of course the warranty had just run out by the time I reported the fault. I am absolutely fuming, this is an expensive piece of equipment, I had it serviced regularly, for it to last only 3 years is totally unacceptable. I will never purchase Samsung again.

I would like you to give me some compensation for this, I don't think its unreasonable for me to expect a product costing £1000 to last more than 3 years.

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2 REPLIES 2
srs0591
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Could you make a claim under the consumer rights act? You will have to speak to the retailer.
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ClaireC2302
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I have written to Samsung and quoted my consumer rights, I am waiting on their reply. 

We'll see what happens.

 

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