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Fridge filter farce

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Apprentice

I spent £1200 on a large American style fridge freezer, that has a filtered ice and water dispenser. 

 

The fridge is now 6 months old so I have been prompted to change the filter. 

 

I ordered the filter but it doesnt fit. 

 

After sending back two more that didn't fit. I have been informed that Samsung have discountiued the filter that I need, and I will need to buy an adaptor kit at a cost of £45, a new filter at a cost of £40, and get an engineer around to fit it at an additional cost. 

 

I have been a fan of Samsung for a number of years, but this takes the biscuit! 

 

Why are you passing on these costs to your customers? 

 

Its an absolute disgrace! 

20 REPLIES 20
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Do your online research on this - It's a big problem for Samsung.
The DA29-00003G has been produced with TWO different keyways/lugs (!)
https://www.uk-water-filters.co.uk/samsung_fridge_internal_filters.html
https://www.uk-water-filters.co.uk/3g_samsung_fridge_type_internal_filter.html
I have a RSH7ZNBP and informed by offical spares (4ourhouse.co.uk / samsungspares.co.uk) that mine is a HAFIN2, but it seems that it should be a HAFIN1.
HAFIN2 now has three lugs rather than two can you believe!
I used a sharp Stanley knife and replicated the old 2 lug from the 3 lug and it now fits fine.

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