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- About Luffers
since
12-06-2017
27-01-2018
Luffers
Apprentice
9
Posts
3
Likes
0
Solutions
27-01-2018
01:17 PM
It got sorted in the end, but getting the wrong advice from the first 2-3 people at Samsung I contacted didn't make for an easy fix!
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18-06-2017
04:17 PM
Hi Kitkat Bit rubbish isn't it! I used the phone number above and called customer service. An engineer is now on his way to fit the adaptor kit, which there won't be any cost for. So I'd suggest you do the same.
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16-06-2017
04:31 PM
The fridge came with an filter ending 0003F That is what I tried to order, but was provided with a filter ending 0003G, which doesn't fit.
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14-06-2017
05:50 PM
Possibly. I've tried 3 different filters, all supposed to fit. None did due to the key fit. I don't recall what the numbers were.
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12-06-2017
11:56 PM
No it ended 00003F and is a Hafin1/exp I ordered the same one that came with the fridge. The key was different and didn't fit.
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12-06-2017
03:41 PM
No idea, its not written anywhere, not even in the user manual. Its either a RSG5P, RSG5U, RSG5M, RSG5F or RSG5D. I called the Samsung sales team to order the filter, the line was terrible so asked the chap to call me back, he didnt. Love the fridge, but the experience around getting this filter replaced is unexceptable.
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12-06-2017
03:09 PM
3 Likes
I spent £1200 on a large American style fridge freezer, that has a filtered ice and water dispenser. The fridge is now 6 months old so I have been prompted to change the filter. I ordered the filter but it doesnt fit. After sending back two more that didn't fit. I have been informed that Samsung have discountiued the filter that I need, and I will need to buy an adaptor kit at a cost of £45, a new filter at a cost of £40, and get an engineer around to fit it at an additional cost. I have been a fan of Samsung for a number of years, but this takes the biscuit! Why are you passing on these costs to your customers? Its an absolute disgrace!
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