EXTREME HAZARD - WW80K5410UX ECO Bubble Washing Machine.

[Paulc106]

Samsung you need to do a recall as clearly this is a major problem and a horror story waiting to happen.

We purchased the ECO Bubble on 20th Sept 2017 from Currys to replace our old washer when our buiding works and new kitchen utility were completed.

Due to delays from our appointed builders the washer was finally installed April 2019 and used for first time.

Roll on to January 4th 2023 and everythin was good and we have be very pleased with the latest samsung addition to our house.

5th January matters changed. Our smoke alarm alerted us to a problem and on further inspection the plug on the washer and 13amp fuse was burned out and had scorched the socket.

We asked our electrician to investigate and he could find no issue with our electrics and replaced the socket and plug.

Everything has been fine again since until 3rd July 2023.

Our Smoke alarms again alerted us to a problem in the location of our washer and tumble dryer.

On investigation not only had the refitted 13amp plug been burned completely through, the entire right side of the twin socket was burned through with one of the plug pins welded into the socket.

The smell and smoke was unbelievable

This is a disaster waiting to happen and completley unacceptable. Both times we have been home and awake i dread to think what would have happened had we not been.

I will raise with samsung but am very concerned about the lack of response and ownership on other posts is alarming.

Samsung please contact me as thisnis not going to go away.

[AndrewL]

@Paulc106: I'm really sorry to hear that you have encountered this issue with your Eco Bubble washing machine. We take matters of customer safety very seriously, therefore I would like to arrange to pass your details to our Product Liaison Team, who will be in touch to provide further support. If you are based in the UK or Ireland then please send a private message to Sam_UK so we can collect some details from you, and myself or one of the other mods will be able to make the necessary arrangements for you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

Alternatively, you can reach out to our Support Team directly by heading to samsung.com > Scroll to the bottom of the page > Contact us, and an advisor will be able to assist you from there. Once again, please accept my apologies for any distress this may have caused you. 

[Paulc106]

Thanks Andrew i have already created a support chat and they have escalated but this is a very serious matter that seems to be a more reoccuring incident that one day will result in a serious injury or maybe even death so i will reach out to samsung on all channels.

i will follow your link as requested

[AndrewL]

@Paulc106: Thank you for keeping me updated. If you have spoken with an advisor, and the issue has been escalated, then you should expect to hear from a member of the Product Liaison Team within the next 24 hours. If not, please contact us via Sam_UK, as per the above. 

[Paulc106]

i have sent message to Sam_uk already but will follow up wihin 24 hrs as requested

[Paulc106]

Update.
Samsung arranged for a local engineer to attend.

He has fitted a new main lead cable and tested the appliance.

No visual issue with old main lead so not sure this will resolve the problem longterm but will monitor accordingly.

[Stevod54]

 And another burnt plug today . Get it sorted Samsung 

[PaulM1]

We don't like to see this, @Stevod54 . As above, if you're based in the UK or Ireland, please send a private message to Sam_UK so we can collect some details from you. We have a specialist team that will investigate the matter and will reach out to you to discuss this further. 

[Stevod54]

Done

[PaulM1]

Thanks, @Stevod54 . We've already replied to your PM, so we look forward to hearing back from you.