04-07-2023 06:31 PM in
04-07-2023 07:25 PM in
@Paulc106: I'm really sorry to hear that you have encountered this issue with your Eco Bubble washing machine. We take matters of customer safety very seriously, therefore I would like to arrange to pass your details to our Product Liaison Team, who will be in touch to provide further support. If you are based in the UK or Ireland then please send a private message to Sam_UK so we can collect some details from you, and myself or one of the other mods will be able to make the necessary arrangements for you.
Alternatively, you can reach out to our Support Team directly by heading to samsung.com > Scroll to the bottom of the page > Contact us, and an advisor will be able to assist you from there. Once again, please accept my apologies for any distress this may have caused you.
04-07-2023 08:05 PM - last edited 04-07-2023 08:06 PM
04-07-2023 08:57 PM in
@Paulc106: Thank you for keeping me updated. If you have spoken with an advisor, and the issue has been escalated, then you should expect to hear from a member of the Product Liaison Team within the next 24 hours. If not, please contact us via Sam_UK, as per the above.
09-07-2023 11:56 AM in
08-09-2023 01:32 PM in
We don't like to see this, @Stevod54 . As above, if you're based in the UK or Ireland, please send a private message to Sam_UK so we can collect some details from you. We have a specialist team that will investigate the matter and will reach out to you to discuss this further.