Exploding oven glass door

[Nigel1]

I see there a few posts on here relating to Samsung glass oven doors spontaneously exploding. It’s somewhat surprising and extremely disappointing that the only response from the company is that it is classed as “physical damage” and a chargeable repair not covered under warranty.

 

 

[andy_in_ireland]

well in all fairness with toughened glass if it gets a scratch or scratches in it or a chip or crack it that's it really its weakened it forever , think of it like your car's windscreen and the manufacturer or the company you bought it from wont replace them free of charge either or be liable to any responsibility for injury caused

[leicesterMan]

Go yo your trading standards if Samsung doesn't sort it out , could of injured someone then it would be a far more serious

[JordanS]

Here at Samsung, we take matters like this very seriously. Please come and drop us a PM to @Sam_UK so we can investigate this further. 

[adi55]

Jordan. My oven door has just exploded on Christmas eve. I have logged the fault and await the engineers to make contact. Samsung will be taken to court if they say its a chargeable repair

[Tricia06]

This exploding door issue has just happened to us, pre

 

tty shocking really, was using the top oven and the bottom glass shattered. The oven is less than 6

[Tricia06]

Months old! 

[TessM]

Hi @Tricia06 ,

I'm really sorry to hear that you have experienced this issue with your oven and I hope that no one has been hurt. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you as we do take this matters seriously.  

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

Alternatively, please reach out to our Help Desk directly via the link below, and an advisor will be on hand to assist you.  

https://www.samsung.com/uk/support/contact/ 

[JeffC1]

My oven door exploded on Christmas eve as well, not only is it annoying that it breaks after a 5 years, but it is very expensive to get a replacement glass because it seems that a whole door needs to be purchased for nearly £200. I have never has this happen before on my Neff and Smeg ovens so do not think I have done anything wrong.

[PaulM1]

Hi, @JeffC1. I'm sorry that you've had cause for concern, and I'd like to reassure you that we take matters such as this very seriously. As per the previous post in the thread, please send a private message to Sam_UK by following the steps in the link below, and I or one of the other Moderators will be able to get this escalated for you.

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...