Wxploding Glass door of oven

[Barbara891]

My oven door glass exploded this evening. It wasnt used that time.. The glass flew all over the kitchen and I was just lucky my children  didn’t get hurt. I bought oven 12.05.21 . Can you replace glass panel?

[PaulM1]

Hi there, @Barbara891.

I'm really sorry to hear that you have experienced this issue with your oven. If you are based in the UK or Ireland, then please send a private message to Sam_UK by following the steps in the link below, and I or one of the other Moderators will be able to get this escalated for you as we do take matters such as this very seriously indeed.  

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

Alternatively, please reach out to our Help Desk directly via the link below, and an advisor will be on hand to assist you.  

https://www.samsung.com/uk/support/contact/ 

[Confidentialname]

@Barbara891  did Samsung resolve this for you? My oven door did the same thing in the US and they told me I am on my own because the door of my oven isn't available to order and its a "cosmetic" issue....