I see there a few posts on here relating to Samsung glass oven doors spontaneously exploding. It’s somewhat surprising and extremely disappointing that the only response from the company is that it is classed as “physical damage” and a chargeable repair not covered under warranty.
This just happened to me today with my 3 month oven. i have read countless report like this one , How is this a quality and safe product ? thankfully all I got was a little cut but i can't imagine a child bing close by when this happened ,I'm very disappointed as I have always own a Samsung range without having issues. ( The amount of complains had me worry)
Hi @MOM3, I'm really sorry to hear that you have encountered this issue. If you are based in the UK or Ireland, then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you. Information on how you can send this can be found here: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...
Alternatively, you can reach out to the Samsung UK Technical Support Team directly, and an advisor will be able to pass your details to the relevant department for further assistance. Their contact details can be found here: https://www.samsung.com/uk/support/contact/
The glass just exploded in front of my kids. Luckily, nobody got hurt.
Has anyone received any positive responses from Samsung in relation to these 'exploding glass doors'? This has happened to ours, out of the blue, wasn't in use and luckily nobody near it at the time
Mine also exploded, 6 months old!!! Samsung won’t replace or repair unless I sign away my consumer rights and forfeit any further claims, as the oven is only 6 months old, I am not sure that’s the right thing to do!! They have also said this is the first time they have ever seen this happen!! Shocking!!!
Still can’t believe Samsung have lied and said this has never happened before
Hello and Merry Christmas.
The lower part of the door exploded yesterday evening. Please advise.
Hi, @Members_MCcDzjk.
I'm sorry to hear that this had happened to your oven! Could you please send a DM to @Sam_UK, as we'd like to discuss this further with you?
Kind Regards,
RyanD2
My oven did the same . One day after delivered in December and it is still sitting in my house. I sent email after email. I even sent one to the CEO . GOR WHAT??? THEY SENT A BILL AND THEN SAID THEY WILL REPLACE IT . DO NOT WANT TO REPLACE THE ENTIRE STOVE.
