Samsung NV66M3571BS Exploding Oven Glass

[Max_E]

Dear all,

Our Samsung Oven Internal Glass literally exploded this morning when my partner engaged a Piro-Clean on the oven. It hasn't even been running for more than 5 minutes before the glass shattered, exposed and dumped a whole load of glass on the floor and onto the inside of the Oven. REALLY REALLY dangerous. 

Even more dangerous was the fact it then started melting the edges of the cupboard. Alarming. Luckily we don't have kids but just imagine if some unlucky kid was there when this happened.

[Max_E]

Pictures of the incident. Will try to get hold of Samsung Customer Service UK asap.

[JAMES4578]

@Max_E  This is obviously a serious concern. If based in The UK/Ireland can send a private message to the Team Account @Sam_UK  for advice.   Details on how to send a private Message here should you need it.https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

[JordanS]

Hello, @Max_E Here at Samsung, we take matters like this very seriously and is certainly not the experience we expect for our customers. If you haven't spoken to one of our agents about this yet, please drop us a private message to @Sam_UK , and myself or another moderator will be able to get this investigated further. Please find a guide on how to send a PM below. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

[Max_E]

Just to let you folk know I've spoken to Samsung Customer Service and documented everything. I am hopeful to have a Samsung engineer out here tomorrow.

[AndrewL]

@Max_E: I'm pleased to hear that you were able to get the support you need, and thank you for keeping us updated on your progress. 

[Max_E]

Obviously very frightening (in terms of the sudden failure), but trying to take a pragmatic approach on this. I'm glad that Samsung have taken this seriously and want to resolve this issue for us. Have a good day everyone.

[1Adam1]

omg hope no one got hurt

[Max_E]

Thanks goodness, no. My husband was working in that location only moments before, luckily he wasn't hurt as he in the other room when it went.