I see there a few posts on here relating to Samsung glass oven doors spontaneously exploding. It’s somewhat surprising and extremely disappointing that the only response from the company is that it is classed as “physical damage” and a chargeable repair not covered under warranty.
well in all fairness with toughened glass if it gets a scratch or scratches in it or a chip or crack it that's it really its weakened it forever , think of it like your car's windscreen and the manufacturer or the company you bought it from wont replace them free of charge either or be liable to any responsibility for injury caused
Here at Samsung, we take matters like this very seriously. Please come and drop us a PM to @Sam_UK so we can investigate this further.
This exploding door issue has just happened to us, pre
tty shocking really, was using the top oven and the bottom glass shattered. The oven is less than 6
Hi @Tricia06 ,
I'm really sorry to hear that you have experienced this issue with your oven and I hope that no one has been hurt. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you as we do take this matters seriously.
Alternatively, please reach out to our Help Desk directly via the link below, and an advisor will be on hand to assist you.