Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Cash back due 45 days after July 11th still not paid!

(Topic created on: 27-08-2024 11:38 AM)
967 Views
ACBill
First Poster
Options
Hi we were approved for our cashback claim on a samsung smart fridge freezer it was approved/validated on 11th july,45 days was up on Sunday and we still have not had our cash back or a email to say it's been sent to us anyone else having the same issue?site just says processing
13 REPLIES 13
AndrewL
Moderator
Moderator
Options

@ACBill: I'm sorry to hear that you haven't received your cashback claim in the allotted time period. It is likely that the delay is the result of the popularity of the promotion, however please be assured that the Promotions Team will be be working hard to ensure that your claim is processed as soon as possible. All I can suggest in the meantime is keeping an eye on your email inbox and junk/spam folder, where any updates will be posted. You can also track the progress of your claim on the claims website, a link to which will have been emailed to you when your claim was validated. Please accept my apologies for any inconvenience this has caused you.

Daz73r
Troubleshooter
Options
I was told another 2 weeks
0 Likes
cal323
Apprentice
Options

had the same thing happen to me! still had no help from samsung

0 Likes
luzuki
Pioneer
Options
Don't hold your breath I'm on day 62 now.
Daz73r
Troubleshooter
Options
Wow
0 Likes
luzuki
Pioneer
Options
Yep, have had absolutely no help from samsung.
Have reported the deal to the ASA now.
0 Likes
Daz73r
Troubleshooter
Options
I rang them they told me 2 weeks and that they are very busy
0 Likes
luzuki
Pioneer
Options
They told me a week on day 45
......
0 Likes
Gazza786
Journeyman
Options
Same here mine was accepted on 8th July and still nothing
0 Likes