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Cannot register for 5 year warranty

(Topic created on: 24-08-2021 08:05 PM)
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BeeCee
Apprentice
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I have just taken delivery of a new  Samsung washing machine. Try as I might The Samsung web site will not accept the details for the extended warranty.  There was no card with the machine.  Now I read that this has been a problem for years, what on earth are Samsung thinking about? How can  this old issue go on unresolved.? I purchased this from AO and am awaiting some response.  Regardless ,I am going to return this machine and buy from a manufacturer with proper customer service.  Having several Samsung AV products  all of which are good, I cannot believe how bad the feedback is on their service with these machines.  

6 REPLIES 6
snow29
First Poster
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Have you tried calling samsung customer support. They can register for warranty over the phone.
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Solution
AndrewL
Moderator
Moderator
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@BeeCee: For clarity, are you attempting to register the 5 year warranty via the following link?

Register Your 5 Year Home Appliance Warranty | Samsung UK

If so, try a different browser to see if this helps, and check the list of qualifying devices on the site to make sure your device is eligible for the extended warranty. 

BeeCee
Apprentice
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Hello, Thanks for your help with this, it was the browser,  (whatever that is) not something I would have thought off, too old now at 79 to be sharp enough to grasp this stuff.  Now sorted and installed etc.  I got a young fellow who knows the way round this stuff unlike me. 

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Melkc22
First Poster
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I have just been trying to get a technician to come out to repair my machine but see my 5 year warranty did not go through. I remember having to send e-mails etc. I think this is intentional as their products seem to breakdown after the standard 2 year warranty.

very disappointed and will go back to bosch.

notrust
Student
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Samsung is not recognised as a store in registration of warranty, tried Samsung.com Samsung UK, trying to make me give up and not register
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Raven11
First Poster
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Hi,

Great advice , I have been trying to register my 5 years warranty on Safari and I just couldn't do it but it worked on Firefox!!

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