I have just taken delivery of a new  Samsung washing machine. Try as I might The Samsung web site will not accept the details for the extended warranty.  There was no card with the machine.  Now I read that this has been a problem for years, what on earth are Samsung thinking about? How can  this old issue go on unresolved.? I purchased this from AO and am awaiting some response.  Regardless ,I am going to return this machine and buy from a manufacturer with proper customer service.  Having several Samsung AV products  all of which are good, I cannot believe how bad the feedback is on their service with these machines.