Automatic Conditioner Dispenser

[Jozi11]

Please does anyone have any advice on how to fix the auto conditioner dispenser on my WW109H9600 Washing Machine.

I love my washing machine and it works beautifully apart from not dishing out the conditioner.

The detergent side works perfectly and the conditioner is not clogged up

Fingers crossed!

[beans83]

Bit late to party but anyone get a solution to this recently? I've had my new Samsung S6 machine for a week and this softner autodose problem has been apparent from the first wash. I'm not changing my brand of softner, that's not the solution that's a work around and for a £600+ machine it's not acceptable.
Do I bother to troubleshoot this or get Samsung to replace asap? Is the problem with all the autodose machines? Do I pay more to get one that works?
Annoyingly I purchased a dryer as part of a bundle so I'd have to send both back. The heat pump dryer is great btw.

[Franksie]

1

[Toodog]

Same problem 

[AutoNoDose]

I too have this problem with a WW80T534DAN/S1. Any advice on how to get it resolved would be most welcome.

Thanks

[pumi63]

Hi ,

Welcome to  the club of disappointed customers . If your machine is 5 years or younger you can contact Samsung via Live Chat and explain the issue . In my case , an engineer was sent out to fix the clogged pump and it has worked satisfactorily since . He advised to weaken the softener dosage 50% to avoid blockages . Although not officially declared this is a design fault of sorts as it never happened with my 24 year old Bosch washer .

Alternatively , get insurance cover with an independent appliance insurer ( quite a few on google ) and you may get covered depending upon age of the appliance . There is a waiting period before you can claim with some of them and check out reviews and ratings .

Good luck with your quest 

[Toodog]

Hi have given up with Samsung now using tabs you put in the drum. Parts are £100 if you want to DIY repair. Design fault Samsung won’t fix

[andy_in_ireland]

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@pumi63 wrote:

.... it never happened with my 24 year old Bosch washer .

hold on a moment just pause there - you had a Bosch washing machine 24 years ago that had the auto-dose feature on it! ???

[AutoNoDose]

Hi Pumi

Where do I find the web chat feature on this site?

Do you have a link please? 

[harrynothappy]

I have the same issue on my WW10M86DQOO/EU. bought it from costco. I have the pump replaced once already and same issue again within 18 months. 

Bought it from Costco online, it was repaired once by costco 2 yr warranty.  the extended 3yr warranty was not registered by Samsung so now the second time fault is been charged for.

Very disappointed with Samsung.

Even if I get it repaired again, it will need attention within 18months again. This cannot continue. Samsung knows it is a design fault and are happy selling the replacement pump at over £100 instead of sorting the seals out !!!!

my washing machine is only 3yrs old, why can't samsung honour the 5 yr warranty and repair known fault???

[pumi63]

It is absolutely unforgiveable that a consumer giant like Samsung cannot recall its faulty products or at least identify the faulty design -faulted goods and extend the warranties as a gesture of good will .

After all , people have spent hard cash on the reputation of Samsung products and will not buy again for sure .......

Once a month , i add water to dilute the conditioner but that is not the answer . Have you considered a complaint against Samsung via the Resolver website as it may elicit a response ....