Another case of poor customer care

[AshtabS9Ultra]

So this time we are talking about my parents tumble drier. They have had it around 4 years and it has broken down. We registered for 5 year warranty. Samsung wanted the receipt of purchase which is fine. No problem. However they then wanted a copy of the email to say the warranty is registered. Now the warranty was registered but we didn’t have the email. Luckily in the end we have managed to get hold of both and send it off. They then send an email asking for a receipt which we have already emailed. They are still trying to wriggle out of it. Customer services are now not replying to emails or anything now my parents are at their Whitts end with it all now. Seriously what is wrong with customer services at Samsung. My parents will now be seeking legal action. If there is one thing I want from Samsung this year is customer service then maybe I will have faith in the company again. 

[Robin999]

Blimey Ash, you really don't have much luck with Samsung. If only Apple made tumble driers eh. Seriously though not a good advert again for Samsung CS.

[keith30]

I think you should stay away from Samsung for your own mental health! 🤣😂

[Piper123]

Have you ever thought it might be better for you not to buy anything electrical? 🤪🤪🤪

[AntS]

Hi @AshtabS9Ultra  , Any progress on this one since you posted it? And was it all done under your parents' names or yours?

[AshtabS9Ultra]

It was done under my parents name. In the end Samsung have agreed to come and see it after threatening legal action. Then just like magic it decided to work. So my parents have asked for the ticket to be left open for a while. Was a complete pain though and much harder than it should have been 

[AntS]

Glad that things have progressed, and hopefully that it continues to get it properly sorted. But I agree: it all should’ve been a lot less stress for you guys.

And cheers! If you’d like the Community team here to take a look at the case at any time, strict DPA regulations mean that the person(s) named on the service system would need to get in touch with us directly for us to advise them or take any action. Best way to do that on here is for them to send a DM with their reference number and contact details, referencing this thread, to our @Sam_UK  account (https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597) (Guide on how to send a Private/Direct Message here if they need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... .)

[AshtabS9Ultra]

Thank you. Another update is Samsung have insisted they pay them a visit so either way it should be all sorted now 👍