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Z fold4 WiFi not turning on after update

(Topic created on: 25-04-2024 12:18 PM)
50629 Views
Debinter
Explorer
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I updated my phone on the 18th and ever since, my WiFi does not turn on anymore. I don't know what to do and I've followed all the instructions provided. I'm out of options.
74 REPLIES 74
Begleyra112
First Poster
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I have also experienced the same problem. However, after three or four reboots, it surprisingly started working for me. JUST DONT RESTART!!!

amrk95
Apprentice
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Just updated my phone today and I have the same issue. Wifi is not turning on, tried everything from clearing partition cache to resetting the phone.

If anyone found a solution please let me know.

Shame on Samsung that such a problem is arising with these expensive phones, and still they do not care

Members_azeHJRn
First Poster
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I have a galaxy a52s and have the same exact problem after the latest oneUI 6.1 update. Tried everything from cleaning cache to factory resetting and nothing works. Shame on you Samsung.

PaulM1
Moderator
Moderator
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Hi, @Members_azeHJRn, and thanks for taking the time to post this. What you've experienced is highly unusual, and I highly recommend submitting an Error report about this.

If you haven't already done so, I recommend creating a new thread about this on the Galaxy A Series board.

To ensure that our experts can investigate this issue for you, please head to the Samsung Members App > Support > Under “Send Feedback” tap on “Error Reports” > Choose the most relevant category displayed. If none of these are related to the issue, select "Others". Be sure to provide a detailed description of the issue, then tap on "Send System Log Data".

Please include screenshots, example photos, videos, and audio files (if applicable) to support your query. Data can be added by tapping the paperclip icon (upper right). This will help us gain a better understanding of this situation. Once complete, please tap on "Send".

The guide below explains how you can capture a screen recording on your phone (this can be useful):

MaeAgnes
Apprentice
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same here

MaeAgnes
Apprentice
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i did but still no no available wifi 

Questioning
First Poster
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I had tye same issue tried to back up phone to do factory reset. 2ithout WiFi the phone could not back up and could not complete the reset so I lost everything on the phone. I had to have it fixed on my insurance. That was fold 3 and now same issue with fold 4
FredekStark
Apprentice
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I have the same issue. 

Stepman720
Student
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Same here. Now my zfold is useless. I hope there will be a fix soon.

Debinter
Explorer
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You might need to send it to Samsung to fix it. That's what I had to do eventually.