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Z Fold3 OneUI6.1 Fingerprint not working

(Topic created on: 30-05-2024 08:50 AM)
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Alikhanum
First Poster
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Hello everyone. After installing yesterday new One UI 6.1 update for dual-sim Fold 3 my fingerprint sensor has stopped responding. I have tried multiple restarts and wipe cache partition but it didn't help.

Any suggestions to solve this problem? Is it software bug that will be fixed later?

 
 
 

Alikhanum_5-1717055284169.pngAlikhanum_3-1717055245379.png

 

 
 
 
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3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★
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I'd suggest deleting your existing fingerprints and resetting them back up with at least two of the same favourite finger tip @Alikhanum 

If that does not help, then also try running the diagnostic tool in your Samsung Members App. 

Ultimately, try a factory reset after backing up. 

If this does not help, then send feedback via your Samsung Members App for support. 

If i can be of any further help please don't hesitate to ask  😎 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Alikhanum
First Poster
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Unfortunately, I cannot do that because the fingerprint sensor is not working and therefore all options related to it cannot be accessed. The Samsung Members App Diagnostic gives the same error that the sensor is not working

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janep121
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I'm having the same problem, did you get yours resolved ?
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