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Z flip 5 Main Screen not working

(Topic created on: 3 weeks ago)
First Poster


For approximately 2-3 weeks, I have been experiencing an issue with my Samsung Galaxy Z Flip 5. The main screen occasionally stops working, causing the phone to freeze completely. Sometimes it recovers within 10 minutes, while other times it takes 30-40 minutes. The screen displays the message "Main screen not working," and the phone becomes unresponsive. What could be the cause of this problem?

Thank you in advance for your help and support.


Samsung Members Star ★

I have experienced this on my ZFOLD3 and ZFOLD4, but not on the ZFLIP3, ZLIP4 or ZFLIP5, but best to get it back to Samsung for repair.

In my case with the ZFOLD it was a main board, connector issue.

Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
Samsung Members Star ★★

@Members_ipLTXUa please contact Samsung directly for help on this. 

May I assune the phone and display shows no impact damage i.e accidental damage. 

You'll be able to send the phone directly to Samsung ,or use a Samsung Service Centre. 

If you opt to send the phone away then do package it really well, and send it with adequate in-transit insurance. 

Take time and date stamped photos with one of the water indicator which is usually found just inside the sim card slot [ if it's there on this phone 

This is to show it's aesthetic condition as it leaves your possession. 

Some areas have the option of a Samsung Doorstep repair option. 

If i can be of any further help , lease don't hesitate to ask  😎 

Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "