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Z Flip 6 - One UI 7 update - all cameras are not working / not accesible by other apps

(Topic created on: 11-04-2025 12:30 PM)
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Members_apOuuId
Apprentice
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Hello,

I've updated brand new Z Flip 6 yesterday to One UI 7, I'm in EU region, everything went quick and smooth.

Right after the update I've noticed that non of the cameras is working, camera app hangs with a black screen.
Before the update I did multiple photos, everything worked fine.

I've tried restarting phone, going into safe mode but unfortunately it didn't helped.

I will be grateful for any advice or feedback if someone is facing similar issues.

Best regards

Jakub

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10 REPLIES 10
Glenntech
Samsung Members Star ★★
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Maybe try going into settings and apps
Then camera and clear the cache and data.
Failing this, try Wiping the Partition Cashe on the phone
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Members_apOuuId
Apprentice
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Hi Glenntech, thank you for your quick answer, I've tried factory reset and also cahe wipe, still all cameras are not working.

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Glenntech
Samsung Members Star ★★
Options
Try going into the support section on the Members App and you can do a test on the cameras.
Seems strange.
You may need to book a repair
Do I understand you cleared the app cashe or Partition Cashe
What about the app data?
You will need to do all
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Members_apOuuId
Apprentice
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Yes I already did the diagnostics in Members App, the camera test shows dark screen and on the result list there is "Action required" for camera and the camera icon is red there.
App cache was cleaned multiple times.

Glenntech
Samsung Members Star ★★
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Need to get it looked at then
Yes the test shows a black screen.
But if it shows action required, it needs looking at im afraid
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Martinkda
Pathfinder
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Is this the UK firmware? I've downloaded it but given your having issues, I'm having second thoughts about installing it!!!
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Dannybownes
First Poster
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My Z Flip 6 updated automatically, the screen became unresponsive during the update and then black screen after the update. tried factory reset etc but nothing has helped. Sending it off to samsung repair

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achrafchaabouni
First Poster
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J'ai eu un problème de disfonctionnement de la caméra juste après l'arrêt de l'écran secondaire quand j'utilise la caméra dans les deux ecran.

Donc il faut redémarrer l'appareil photo pour pouvoir l'utiliser de nouveau 

 

Translation: I had a problem with the camera malfunctioning right after the secondary screen shuts down when I use the camera on both screens. So, I have to restart the camera to be able to use it again.

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Lindylove9
First Poster
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Hi, having the same problem as well. I am getting a warning camera failed message. Did your problem get resolved? 

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