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One UI 7 Software Update Bricked My Phone - 4-29-25

(Topic created on: 4 weeks ago)
2572 Views
H-e-s-k-
Journeyman

4 weeks ago - last edited 4 weeks ago

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One UI 7 Software Update Bricked My Phone (Z-Flip5) On 4-29-25.  Phone Was Working Perfectly Fine Until The Software Got Installed.  Then The Screens Became Unresponsive & Customer Support Reps Had Me Do A Factory Reset.  Now I Have A Phone Stuck On The Welcome/Startup/Setup Phone Screen.  Mailed It Off To Samsung On 4-30-25.  Only Had The Phone For 21 Months.  Still 15 Months In My Credit Promotion & Don't Want To Pay Off The Phone To Upgrade Early.

p.s.  On A Funny Note.. Im Now Rocking A Samsung Galaxy S7 Until My Phone Comes Back!

3 people had this problem.
11 REPLIES 11
johnz237
SuperStar

4 weeks ago - last edited 4 weeks ago

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Hi! Welcome to the Samsung Members community!

Wow, this is surprising. The phone has been mailed off now? So, it's being sorted now?
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H-e-s-k-
Journeyman

4 weeks ago

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In response to johnz237

yeah hopefully.  had a claim made yesterday for phone being now responsive after UI7 software update.

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johnz237
SuperStar

4 weeks ago

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In response to H-e-s-k-
At least thats something. Sorry to hear that happend. How strange
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H-e-s-k-
Journeyman

4 weeks ago

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In response to johnz237

Yeah hopefully they can do a software flash so i can at least use it til the end of my contract.  not sure if ill get another Samsung after this... and all my smartphones phones but 1 have been samsungs over the past 14 years

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Obsydian
Samsung Members Star ★

4 weeks ago

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Keep us updated, a had a similar issue not Samsung or mobile, anyway 2 years later come this June, we are back for a half day small claims trial, £340 has become £15k and counting in legal costs for the other party.

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

H-e-s-k-
Journeyman

4 weeks ago

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In response to Obsydian

JEEEEZZZZZ!!!

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Thomas418
First Poster

3 weeks ago

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Yup...

Samsung S24+ smoked.

It started freezing and then it wouldn't recognize touch, then it completely fried the motherboard, as stated by the warranty rep. at the repair shop I was sent to by my provider, then my provider wouldn't repair or replace the phone because it became a warranty issue at that point. 

Extra special update, I was able to have it replaced after some compliance to their rules.

My current S24+ will not be accepting the ui7 update ever.

Future reference and new rule, turn off all auto updating, wait a few months for the fallout on any update they roll. 

This $#+t sucked.

Matthew_Rourke
First Poster

2 weeks ago

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Hey,

The exact same thing has happened to me, a day or two after updating, same phone and everything. Please let me know any updates or if you get it resolved.

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Ryoko90210
Journeyman

2 weeks ago

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Just had the same issue. Updated to ui7 on my flip and screen now not responsive.
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