Z Flip Display Black Line at Folding Point

[kolemieux]

Z Flip brand new "crease line / distortion".   Sadly this is 100% true.  I am in a trial 30 days with a Z Flip I plan to buy and 3 days later see it has established a line / distortion on the screen at the folding point.  I have not even had this phone outside, and hoped it was possibly an issue with the screen saver.

Against what I wanted to do, I did pull back then removed the screensaver to see if it was on that, under it, or caused by it.  It was "not".  This is not very noticeable in black modes at all but be there no confusion - it is there.  I rebooted - power cycled - and did everything I could to refresh the screen - but it is still there.

To me it almost looks like at the fold point some of the pixels have stopped working and as a result a thin line appears.

HELP?

I will post pictures when I get some.

[Glenntech]

Yeah photos would help.
If by screen saver you mean the screen protector you pulled off, I'm not sure if Samsung will replace the screen under warranty now.
From your description, it's possibly got some debris under the display and damaged it, or got stuck in the phone when it was closed.
Whatever it is, sounds like it may need to go in for repair

[BandOfBrothers]

Hi @kolemieux 

I'm sorry to hear that your Flip³ seems to have developed an issue with the display.

Unfortunately occasionally tech fails in some way which is why Samsung provide a Cooling Off Period.

In the UK the Returns Period is 28 days.

If this was my phone and if I was within my Cooling Off Period I'd contact Samsung to arrange for them to come get the phone.

In the UK they refund the returned phone instead of just sending out another. 

Then it's down to the customer to place an order for a new one.

I think Samsung advise not to remove the screen protector on the initial set up of the phone,  so unfortunately as mentioned by @Glenntech you may not be supported by Samsung in regards to a refund or free warranty support.

xda-developers.com/samsung-galaxy-z-flip-3-Can I remove-screen-protector. 

You'll have to check this out at a Samsung Experience Store or Samsung Service Centre.

Would you let us know how you get on please  ?

[luke2021]

I have the same problem distortion line starts as wide as fold crease then shrinks over time to a small line .but never disappears.on the galaxy z fold 2

[badger123]

The black line on mine is as thick as the find and I cannot access anything on the top half of my screen. It is only two moths old!!!

[badger123]

As thick as the fold!

[Members_xKViMAC]

Hi I have came across the same problem,distortion line has developed at the crease ,I have only this samsung z fold for two months, surely this can be fixed.

[SSanderson73]

Same thing happened to mine. They just informed me yesterday that they wouldn't cover it under warranty. I just opened the phone to use it one day and the black line was there. They want me to pay $379 to repair it, What a joke!!!!

[JayneD]

Hi

Has anyone had any luck getting Samsung to sort this.  The same has happened to me, it is only 2 months old and they said it is not covered under the warranty

[whereswolly]

I have a fold 3 and it has started to show a black line down the fold in the middle any suggestions I have had it a few months now.