Z fold 6 display

[essexguy79]

My z fold 6 has developed a massive problem. I open my phone yesterday and my screen bubbled up. Now the left side of the screen has completely come away and shut down. I have never dropped or been heavy handed with this. The phone is only 5 month old. Will samsung repair this under warrny. 

[essexguy79]

This is what the display looks like. Not happy at all. How can this of happened

[johnz237]

The best thing to do is ask Samsung directly about this. Should they repair it? In my opinion, yes. It's way too early for such defects. But this is up to Samsung.

Thanks for sharing. Be sure to go to the Samsung Members app—support—feedback so Samsung can also get this information.

[essexguy79]

OK thanks. But can't find where to do this. It's not showing

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Really sorry to hear of your issues with your Fold 6.

You'll need to reach out to Samsung Customer Services so they can book it in for a repair. Once the technicians have looked at your device, they will be able to advise if it is covered under the warranty or not and if not a cost to repair.

Out of interest, do you live near A Samsung Experience Store such as KX at Kings Cross in London? There are half a dozen across the UK in major cities. If you do, you could book an appointment and take it in.

Please do let us know how you get on. 🙏

[essexguy79]

Yes I have booked into Stratford on the 7th. I am hoping it's under warranty as I well look after my things. But been reading and been seeing a lot of people refused as samsung dont wanna stand by this.

[Obsydian]

Interesting as it always goes in the middle, feedback hiw you get on, didn't think Stratford do onside repairs.

[Glenntech]

Samsung will stand by and do the repair if it's a manufacturing defect.
They won't repair under warranty if there's any damage to in this instance, the screen.
It's all in the terms and conditions.
From your photos, this is a very unusual circumstance and part of the screen itself has delaminated.
But the repair agent will be able to inspect it and advise you

[essexguy79]

It did start to bubble up in the middle. But after I opened it again, the bubble and rasing screen has travelled along the top left side. I dare open it again

[Glenntech]

Probably best not to keep opening and closing.
Don't want to give any excuse to refuse the warranty repair