Z Flip 6 Main Screen gone black

[MGazur]

UPDATE: Samsung were unable to repair my phone (no spare parts) and I got a new one sent to me. Unfortunately no crafted black version. Only retail colours....

I have ran the latest security update on my Z Flip 6 phone. First the main screen froze. Then I closed the phone. After I opened it the main screen was black. NO response. I did a soft reset of the phone (holding switch on button and volume down). After this only the outer screen came on. I have contacted customers support. They said to do a factory reset, which I did. Now the phone is factory reset and still only outer screen working.

I was wondering if someone else had this issue as well? I saw on youtube that quite a few folk had same issue with FLIP 6.

[lplevinson]

It's been a week and I've still not herd from samsung yet

[lplevinson]

How long did it take you to hear something from samsung?? I sent my phone away a week ago and still nothing....m

[gecarbon]

I have had the same issue.  I use Google Fi and have extended warranty so they sent me a new phone.  But I need to wipe the old phone and don't know how with the main screen black.

[gecarbon]

I know a law firm already getting ready to file a class-action against them due to their poor responses to an obvious flaw they caused.... keep an eye out for it.  You might also (if in USA) file a complaint with the FTC.

[Lauren1818]

Took me about 4 days to hear from samsung manager after I asked for a call back. To hear when I sent my phone in was also about 4 or 5 days

[lplevinson]

So a update. Got an email back from them. They are unable to fix the phone and have gave me to options. They give me a full refund or replace the phone. I've phoned and was looking at getting a replacement, but they can't offer me the same colour or memory they've advised they don't know when they'd have the exact same, and for a replacement to be sent it would take 14 days to arrive.
I'm now taking the full refund and moving away from samsung. The fact they sell a phone admit that they don't make the part but when they offer a replacement it's not the same as before..... absolutely shocking for such a big company

[lplevinson]

So a update. Got an email back from them. They are unable to fix the phone and have gave me to options. They give me a full refund or replace the phone. I've phoned and was looking at getting a replacement, but they can't offer me the same colour or memory they've advised they don't know when they'd have the exact same, and for a replacement to be sent it would take 14 days to arrive.
I'm now taking the full refund and moving away from samsung. The fact they sell a phone admit that they don't make the part but when they offer a replacement it's not the same as before..... absolutely shocking for such a big company

[Lauren1818]

Wow seriously! what color did you have? Supposedly they are fixing mine but Im guessing if they cant fix yours they wont be able to fix mine either. Im going to be sooo p*ssed. I truly love the samsung phones and have always had them with no issues until this dang phone but the way this has all been handled has not been cool for anyone. I told the lady on the phone it was a lawsuit waiting to happen also if they keep telling everyone they need to pay for a clear phone failure. Ugh! I guess I will be prepared for this and maybe just go back to my Samsung S24 then if they cant fix my flip =( 

[lplevinson]

I had the carbon black, I've always loved samsung but hating the fact they know they don't make the parts that are breaking but continue to sell the phone. If they want to give me the new S phone I'll take that

[WTkFox]

Also suffering from the same issue.... from what I can gather from different communities and observations from my device, the latest update has caused a memory leak with the output processor between the the cover and main display.

There may of been some settings that did not play well with that update, tried reverting them back but may of corrupted the graphics processing unit once the changes were made

The settings I've made to the system before encountering the Black Screen were:
Maximum 80% Battery
Disable Animation
Extra Light Dimming
Reduced core processing
and some other stuff to increase battery life/phone duration

Tried reverting those minor changes with no success as the graphics output appears to of crapped itself out.
Can others confirm if they've used a similar setting when the phone conked itself?

Thanks