27-07-2023 12:13 PM
Had a black screen fault on my flip 4 11 months old had it sent back for repair to find because there was a small crack on one of the camera lenses that happened the first week I had the phone but still took perfect photos the whole warranty is void and have to pay the full repair for the black screen fault £358.00 . Thanks Samsung worst warranty ever come across Lessons learnt will not be using them again.
27-07-2023 01:32 PM
@Members_Z3rD3fp: I'm sorry to hear of your disappointment surrounding the outcome of your recent inspection. Please be aware that our engineers must address any faults that they identify during the inspection to ensure that they are not a contributing factor, and to return the phone to its warranty specifications. In this instance, as physical damage was found on the camera lens which is not covered by our warranty, a charge would be applicable to cover the cost of the repair. I appreciate that this was not what you were hoping for, however it is a necessary part of the repair process.
27-07-2023 02:12 PM
27-07-2023 02:22 PM
27-07-2023 03:09 PM