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Waranty politic Samsung company

(Topic created on: 02-05-2024 08:59 AM)
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alex431
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Hi deras,
I have a mobile phone model SM-F731 and used it for 4 months. The device is used carefully in accordance with company rules and does not have any damage or scratches. Unfortunately, I had to deal with a situation where I was required to pay more than 100USD to repair a device under warranty, citing the fact that burnt screen pixels are not a warranty case. I am very saddened by company's policy, which refuses to consider warranty service for customers and demands payment from them. This is not acceptable!
What are others experience with this issue?

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2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
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Hello @alex431 

I'm sorry to learn of the issues you have faced with your phone 😔 

The decision to carry out repair work under the umbrella of the Samsung Manufacturer's Warranty  ( 2 years in the UK ) is a direct decision by the Samsung Service Centre who are assessing it.

Before authorising the repair and paying the fee asked for by Samsung dis you ask for a second opinion from Samsung.  

It's also advisable to read all relevant T&C under the Manufacturer's Warranty for your region to be informed of what the warranty covers. 

I suspect it also can hinge on how long the phone has been owned too. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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alex431
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My phone has been under repair  second time from 05/05/2024 to 30/05/2024
After 3 weeks I received a new phone. I think that the issue of "burnt pixels" isn't fixable and it's not an issue with the LCD screen, as I was told during the first inspection (damaged screen).
As a result, the issue was fixed.
 
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