Warranty on Galaxy fold3

[Rixie]

Hey everyone, hope you all are having a great day!

Just have a quick quest that hopefully someone can help me sort out.  I brought a Fold3 from a private individual about a month ago, and now it looks like the inner screen is bubbling up and gone all black underneath.  Its not been dropped either.  Its still under warranty as far as I can tell.

What I'm trying to work out is if that warranty is transferable.  I keep finding conflicting information about if its not or it is.  Please can someone help!

Thanks in advance!

[AndrewL · Accepted solution]

@Rixie: I'm sorry to hear that you have encountered this issue with your Galaxy Z Fold3. Please be assured that our mobile devices come with a 24 month warranty which starts on the initial purchase date, and covers software and hardware defects. For clarity, if the original owner purchased the device in August 2021, then the warranty will be valid until August 2023.

[Rixie]

Brilliant, thanks for that!

[Franchise2]

Did this change? I had a claim denied and told the warranty period is only 12 months. 

[LukeB2]

Our phones have always had 24-month warranty on them. Who advised you of the 12-month warranty period on phones? 

[Franchise2]

I just realized this is a EU site. I'm in the states so maybe different warranty period between the regions. I saw it was 12 months when I put inputted my model number on the Samsung.com website

[LukeB2]

Ah, I see! For the UK, you get 24-month warranty on all of Samsung smartphones. If you are in the US, please contact our colleagues there directly via https://www.samsung.com/us/support/ or via their Community page on https://us.community.samsung.com/t5/Samsung-Community/ct-p/us?page=1&tab=recent_topics