DO NOT BUY SAMSUNG I ALWAYS HAD SAMSUNG PRODUCTS BECAUSE APPLE ARE REALLY POOR IN WHAT THEY GIVE FOR THEIR VALUE BUT SAMSUNG ARE WORSE THEY VOID YOUR WARRANTY WITH THIRD PARTY COMPANIES (tmt) I sent a perfectly fine zfold3 to be checked for it being slow but when tmt got the phone they said it had impact damage which was a lie and the same thing has happened to 100s of people stay clear of Samsung void warranty on purpose and send you a big bill con ethics are wrong
If I have to send a phone or anything away under warranty I always take time and date stamped pictures of the device, which includes photo's of the device turned On and if possible one of the water indicators normally found in the sim card slot aperture.
Did you do this to help support your claim the phone wasn't damaged in the way they are claiming it is now ?
Is it possible the " impact damage " happened during transit.
If this could be the case then there maybe in-transit insurance that can be claimed against @Az7854
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.
I recorded my phone all good delivery driver checked the phone all good soon as it got to tmt it had impact damage am telling you 100s of people saying the same thing device go in perfectly fine and all void warranty due to impact damage and Samsung escalation team don’t want to hear anything from consumer they just follow their engineer and it’s final Samsung need to investigate tmt they are crooks maybe Samsung are aware and don’t do nothing
I'm going through exactly the same issue. My phone had battery drain and flickering bottom screen. No visible damage when I sent it for repair. They sent photos with cracks and said the damage was through misuse. I told them they had the wrong phone in the attached photo. They are wanting to charge $220 to fix it at a discount price. I've lodged complaint with ACCC. My first and last Samsung I wish I never purchased the phone and I'm going back to Apple. Lesson learnt.