Unable to claim Samsung Care+

InfiniteHive · ‎22-09-2022

Hi there,

When I click the link telling me to register for my free year of Care+, there is no option for my phone (Z flip4) and when I type in anything, model, serial, phone name, I get an "Internal Server Error", so I cannot register.

Any ideas please? Broken website?

Obsydian · ‎22-09-2022

Try a different browser

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

InfiniteHive · ‎22-09-2022

Good shout, but I got the same result.

I scrolled down on the Care+ page to a "redeem now" link for new phone users, took me to the above page again, same result.

Website error!

InfiniteHive · ‎22-09-2022

Seems to work better via my phone.

Followed this suggested link: https://eu.community.samsung.com/t5/galaxy-z-fold-z-flip/z-fold-4-free-samsung-care/td-p/6001554

InfiniteHive · ‎22-09-2022

Now I'm in the "Device Identifier" page to claim my Care+ package, the form does not recognise my phone's IMEI or Serial Number. Frustration doesn't cover it.

OH MY GOD SAMSUNG

WHAT DID I DO TO DESERVE THIS

Gonna phone a human.

Obsydian · ‎22-09-2022

If you are copy and pasting the IMEI I find deleting the last digit and typing it in, then pressing tab, etc and ok.

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

InfiniteHive · ‎22-09-2022

I tried that too, have seen copy and paste fail before, no joy.

chrthm · ‎22-09-2022

I can't put into words how frustrated i am by this.. I've been trying to set up the Care Plus since getting my phone last week but still getting "IMEI or Serial number you've entered is not available in this country. Please check again."

I have tried; incognito browser, live chat which didn't respond, calling which didn't reply, the IMEI2 number which didn't work, the serial number which didn't work.. I bought this new from O2 and it is definitely UK based but it just won't let me set this up and it's so driving me mad.

InfiniteHive · ‎22-09-2022

Thanks for adding what you have tried, I too tried all those combinations.

I build web forms for a living, trick is to keep things simple and offer help at every step. These forms fail that over and over.
So frustrating.

InfiniteHive · ‎22-09-2022

Chatbot sat for ten minutes doing nothing. I've emailed support.