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Original topic:

Unable to claim Samsung Care+

(Topic created on: 22-09-2022 09:58 AM)
1466 Views
InfiniteHive
Explorer
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Hi there,

When I click the link telling me to register for my free year of Care+, there is no option for my phone (Z flip4) and when I type in anything, model, serial, phone name, I get an "Internal Server Error", so I cannot register.

Any ideas please?  Broken website?

Samsung error.png

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17 REPLIES 17
Obsydian
Samsung Members Star ★
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Try a different browser

Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
InfiniteHive
Explorer
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Good shout, but I got the same result.

I scrolled down on the Care+ page to a "redeem now" link for new phone users, took me to the above page again, same result.

Website error!

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InfiniteHive
Explorer
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Seems to work better via my phone.

Followed this suggested link: https://eu.community.samsung.com/t5/galaxy-z-fold-z-flip/z-fold-4-free-samsung-care/td-p/6001554

InfiniteHive
Explorer
Options

Now I'm in the "Device Identifier" page to claim my Care+ package, the form does not recognise my phone's IMEI or Serial Number.  Frustration doesn't cover it.

OH MY GOD SAMSUNG

WHAT DID I DO TO DESERVE THIS

Gonna phone a human.

Obsydian
Samsung Members Star ★
Options

If you are copy and pasting the IMEI I find deleting the last digit and typing it in, then pressing tab, etc and ok.

Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
InfiniteHive
Explorer
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I tried that too, have seen copy and paste fail before, no joy.
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chrthm
Apprentice
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I can't put into words how frustrated i am by this.. I've been trying to set up the Care Plus since getting my phone last week but still getting "IMEI or Serial number you've entered is not available in this country. Please check again." 

 

I have tried; incognito browser, live chat which didn't respond, calling which didn't reply, the IMEI2 number which didn't work, the serial number which didn't work.. I bought this new from O2 and it is definitely UK based but it just won't let me set this up and it's so driving me mad.

InfiniteHive
Explorer
Options
Thanks for adding what you have tried, I too tried all those combinations.

I build web forms for a living, trick is to keep things simple and offer help at every step. These forms fail that over and over.
So frustrating.
InfiniteHive
Explorer
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Chatbot sat for ten minutes doing nothing. I've emailed support.

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