Hello 👋 @Members_WSZCIQc
You could try Samsung SmartSwitch via a Computer.
https://www.samsung.com/uk/support/mobile-devices/how-to-update-your-samsung-galaxy-phone-or-tablet/
Samsung Support Link > https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-software-update-issues
Another issue that crops up from tine to time is if the phone was originally released to be used in one region, but then has been imported into another region.
Some resellers can sell grey imports.
Ultimately a Samsung Service Centre maybe able to assist.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
