I have not received my return package and label in the delivery. I called customer care 10 times but no response, they cut call in between. Please let me know what to do?
This trade-in is so difficult. I feel like I should return my new device instead of going through all this.
HI @Ashish2 Have you recently received your new Device? Return packages tend to arrive separately and may be a few days later. However if a significant period has elapsed it would need to be chased up. see more detail in this thread https://eu.community.samsung.com/t5/galaxy-z-fold-z-flip/trade-in/td-p/5909599
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .
Thanks @roxi666 I think its UK number. I am in Ireland and I called them they said they will send the package soon.