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Original topic:

Trade in

(Topic created on: 25-08-2022 11:16 AM)
Paul0165
Journeyman
Options
Galaxy Z Fold | Z Flip
Received my phone and watch today but I only have form to send old watch back.
Do I use the same from and return label for both?
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1 Solution


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Solution
AndrewL
Moderator
Moderator
Options
Galaxy Z Fold | Z Flip

@Paul0165: Further to the above, the packaging to return your existing device to the Trade In Team, if not received with your new phone, can arrive separately a few days later. If you run into any issues with this then please let the Shop Team know on 0330 726 7467, and an advisor will be able to look into this further for you. 

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4 REPLIES 4
BarikUK
Voyager
Options
Galaxy Z Fold | Z Flip

There should be separate labels!! Which indicates which device you are sending back. Maybe you have 2 devices listed on the label, then yes. But I think 99% for each device is a separate label.

| Samsung Galaxy Z Fold4 5G 12/512Gb | Samsung Galaxy Watch 5 Pro | Samsung Galaxy Buds2 Pro |
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PSE
Explorer
Options
Galaxy Z Fold | Z Flip

The label to return the old phone comes separately a couple of days later. 

Solution
AndrewL
Moderator
Moderator
Options
Galaxy Z Fold | Z Flip

@Paul0165: Further to the above, the packaging to return your existing device to the Trade In Team, if not received with your new phone, can arrive separately a few days later. If you run into any issues with this then please let the Shop Team know on 0330 726 7467, and an advisor will be able to look into this further for you. 

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Paul0165
Journeyman
Options
Galaxy Z Fold | Z Flip
Thank you all for your quick response, loving the fold.
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