Samsung have left me stranded, I was on the phone for 3 hours and they kept moving me on the numbers that went round in a circle. They said I can renew my insurance but I need to contact Allianz insurance But Allianz have removed any phone numbers related to phone insurance off their website and when I tried to contant them they sent me back to samsung. Once samsung called me back they said I can't renew my insurance. This is terrible service. I have a fold 3 which I brought last year which has an inevitable internal screen break which will cost £520 to fix!!
I did take the care+ but there was no clear information about renewing within 6 monthes. When I called they said they will send a reminder by email for the renew. I received nothing. I called again to see whats going on and they kept fowarding me on at Aliianz insurance who phone number forwaded back to Samsung. While this was happening, the time lapsed so you can say I did nothing. My phone is currently fine but the fact that Samsung service was TERRIABLE Im now stuck with no insurance.
Ive already tried this number, did not help. I'll try emailing Samsung care+ but there is no hope.
I was given these numbers, and nothing helped.
I've still had no solution to this issue, no communication from Samsung or Allianz. I've been completely ignored and brushed under the carpet. Could someone suggest a third-party insurance company as the ones I've found look dodgy. I'm honestly regretting buying the Fold 3 now.