05-10-2022 03:34 PM in
Had my Z fold 3 or 13 months it has now developed the black line up the fold and right hand side is not operable. Assuming the screen has cracked along the fold hinge.
I sent the phone to EE as it's covered by unlimited warranty. They have refused to fix as they say it's a damaged screen and not covered.
Should I make an appointment with Samsung Experience or am I just wasting my time ? My assumption is they'll also blame me for damaging the screen.
For the record I did not damage the screen it just cracked when I opened it and that was that.
Anyone considering paying for a foldable phone I would suggest you don't. You were warned.
Solved! Go to Solution.
05-10-2022 04:02 PM in
Thanks. That's what I thought. Unfortunately that's just not an option. EE quoted me £571. For a screen that might fail in a year. Crazy.
05-10-2022 03:51 PM in
05-10-2022 04:02 PM in
Thanks. That's what I thought. Unfortunately that's just not an option. EE quoted me £571. For a screen that might fail in a year. Crazy.
05-10-2022 04:05 PM in
05-10-2022 04:26 PM in
05-10-2022 05:03 PM in
06-10-2022 08:20 AM in
07-10-2022 03:24 PM in
15-10-2022 11:41 AM in
04-12-2022 11:14 AM in