Samsung Flip 6 Issues New Buy

[Kumarjaivardhan]

Within a month of purchase the main screen goes black . Top screen remains active. Everytime have to restart . 

also, lines are appearing while closing the flip.

no issue prevails when the phone is kept on in no flip mode.

product is under warranty as well as extended warranty. Will I get refund or everytime it will be replaced/Repaired .

[BandOfBrothers]

Hello @Kumarjaivardhan and may I extend a Warm Welcome to the Samsung Community Forum Section for Uk and Eu Members 👋 

In the UK if the phone is purchased from Samsung and has passed 14 days since purchase ,then Samsung will carry out a repair under the 2 year warranty for free unless accident damage is present. 

[mchouston83]

Im having the exact same issue since the phone had an automatic update. Samsung tried to say it was an app I had downloaded but I haven't downloaded any apps in months. Factory reset the phone and the issue remains.

[spud234]

Brought new zip6 samsung what ever you do Don't not buy this phone it breaks down freezes will not switch off contract with 3 phones there saying g it's samsung not them . They SOLD ME THE PHONE NOW THEY DONT WONT TO HELP USELESS DO NOT BUY THIS PHONE.........

[sai-surya-pavuluri]

Hello @Kumarjaivardhan

I experienced a similar issue recently. I purchased my Z Flip 6 at the end of August, and after encountering problems with the device, I reached out to Samsung support. I explained that this seems to be a recurring issue, as many users have reported similar concerns on their official community forums. Samsung arranged a free repair under warranty, and I received my phone back within a week.

While I appreciated their prompt response, I depend on my phone for work, so the repair process was inconvenient. I expressed my dissatisfaction to Samsung, emphasizing that a flagship product should not encounter such issues within just four months of purchase. I also raised my concern that a repaired phone is now expected to last the remaining warranty period, which feels unfair for a product at this price point.

I firmly stated my case and requested a refund, explaining my reasons clearly. Samsung ultimately agreed to issue the refund. I encourage anyone facing similar issues to stay persistent and know their consumer rights. If the product is defective, consumer laws are often on your side.

Regarding your specific case: Since your product is still under warranty and extended warranty, I recommend contacting Samsung support immediately to report the problem. Based on my experience, they may initially offer repairs or replacement, but if the issue persists or you’re dissatisfied, you can escalate the matter and request a refund immediately. I hope this helps, and I wish you a resolution soon.

[Duly17]

Same thing here. Had the phone for 4 months and the main screen completely blacked out. Took it to samsung and instead of fixing it they said it was a "physical" issue which is not covered by warranty. I guess opening and closing your phone the way it's designed counts as physical damage. I was told I could pay out of pocket to fix the phone which would be $118 but a week later once they received my money the price they asked for increased to $399. These crooks will do and say whatever they can to not fix a common issue. I will never buy a stupid gimmick flip or fold phone again

[Sini2025]

And on my flip 6 model, the internal screen stopped working, actually it went black, only the outer screen was working. The mobile phone was bought last year in July and has a warranty. I took the mobile phone to an authorized service Samsung center, after a week the mobile phone was repaired, the internal screen was replaced. I didn't pay anything because the mobile phone is under warranty. I don't know how it is in other countries, but in Croatia everything went well with authorized Samsung service and my flip6  warranty.  I'm really surprised that Samsung doesn't recognize the warranty for a large number of you who have a blackened screen on the flip 6, For me, just one day the internal screen turned black, strange for a mobile phone with a price of 800 euros, fortunately it was repaired for free. I hope the screen will last a long time now, but I have a fear.