Samsung boost not working

[Members_5lUkZ7Q]

Hi, 

I am trying to redeem my boost offers for YouTube Premium but there are no buttons once I have signed in for any of the Boosts and it is really frustrating. 

How can I get this working as I also can't see any conceivable way to contact support either. The only option it allows is community. So I thank you for your support

Thanks 

#boosts 

[Members_ZlKuIRj]

I'm having exactly the same issue. I select my device and then it loads the page to select Disney+, I select that and nothing happens. So frustrating!

[beeps]

Exactly the same issue here. Link on the phone and the external website won't load. Feeling conned.

[palmsworld]

I received my Samsung tab s9 ultra on the 4/8/23. The Samsung boost doesn't work. I contacted customer support who told me to download Smart tutor so they could remotely look at my tab. I was told they are experiencing problems with Disney plus and other apps. I took a photograph of the conversation as I bought the Samsung s22 ultra and they said the same thing. But sent the phone back and 4 months after I received a code but I didn't use it.
They told me on the 4/8/23 I would receive a phone call back within 48hrs which didn't happen. Customer service is on a different level. They don't know their own products. As I said tab 9 they thought I meant S9 phone. They told me they is no tab 9. So I gave them the serial number of my device. Then they realised. I have just been to Samsung Liverpool store and even they couldn't understand what was wrong with it. But then the Manager came over and he said they have had a lot of customers with the same problems as me. He said probably a update. I said this isn't good enough paying over £1000 and not receiving the products there advertising like Disney plus free for one year £50 for Samsung store. You tube free for 6 months and many others. It's false advertising. If you look in this Samsung Members seems everyone is having the same problems. It's a joke Samsung

[Mark6660]

Agree ..... same for me ..... very fraustrating wasting time resolving something that should be straight forward. I hold no hope of redeeming anything from my Tab S9 purchase

[gameraiderofficial]

Same issue here.

[Anonymous User]

Hi,

Samsung Boost gives me the useless  'unique offer code' but when I either manually enter it into Youtube redeem page or via the Boost app, it just takes me to the Youtube Premium page and which offers Individual account for £12.99.  So no free 4 months for me.  The Microsoft Onedrive account did the same, no 6 months free, so I had to pay £1.99.   It is pretty immoral service by Google, Samsung and Microsoft but that is why they are worth so much.

[Members_teYXy81]

Spent hours today trying to make this work, just either go around and around the same page, or get a 'forbidden' page - why is it that a company as humungous as Samsung has such a terrible website - it's slow, clunky, and buggy as hell, - can't they afford to pay someone to sort it out?

I just purchased an extremely expensive phone, and cannot get the reward that they bloody told me about!

[Members_ulivKc4]

This is still unresolved, trying with my S23 ultra to get YouTube and just goes round and round in circles. Probably the worst journey I've seen from a tech giant!

[lalleez]

Doesn't let me claim anything either. Just got my s23 ultra with 6months of Disney plus. I log in but somehow it just doesn't seem to work.

[KholaI]

Hi @lalleez 

Could you let me know what steps you've tried in attempting to claim the Disney+ code?