Phone Breaking/ black line in the center or middle/

[Colette5]

Hello, I have had five Z Flip Flops phones in little over a year.  These phones have stop working within2 to 3 months of having them.  The cause was the black line in the middle of the phone started showing up.  Within 3 days that little black line took over the whole phone.  You could not use the phone.  Oh I  had to pay insurance $150 and it would go up every time I used my insurance.  Now I do not have phone insurance because I have filed so many claims.  Samsung should have recalled these phones instead keeping them on the market.  Samsung Z flip flop customers are having to pay out of pocket for a phone that only works 2 to 3 months.  I am going to sue Samsung because of their problem with the Z flip Flop. I have lost so much money over this phone.  Anyone eles having this problem too?

[GarlicBread]

I haven't had this problem. But most new phones have warranties for something like 6 months or a year, in future you might want to check if you have a warranty you can claim before using insurance.

[Colette5]

Hello, how are you doing? I should have put this on my post. I did two of the phones warranty factory and the three as claim on insurance.  In the beginning I was so so dumb and claim the first two on insurance.  When I walked into Verizon only having the  third phone for two months.  I told them it's the same thing as last two times. I am not paying any insurance on my 3rd and 4th but on the 5th one I got tricked into paying insurance.  When they counted back to when I got my first flip flop. So that make It past  the factory warranty.  I hope this helps you understand why I want to get a class lawsuit together.  This phones are horrible...

[BandOfBrothers]

Hi @Colette5 

I'm sorry to hear of the issues you've had with your phone's.

I have the Samsung Fold³ which I've owned from launch day in the UK and it's been fine apart from the inner factory fitted screen protector delaminating which I've peeled away from the phone's display.

I now use it without one.

In the UK the phone's have a limited 2 year Manufacturers Warranty which I assume has the same applied to phone's in the states.

This does not cover accidental bumps or water ingress.

You maybe better helped by also posting on the dedicated Samsung Community Forum for owners in the United States. 

Unfortunately we can't move your post made here in the Eu Samsung Community Forum to the United States boards.

To add a little balance I have colleagues who own the Fold³ and Flip³ and Fold⁴ and Flip⁴ who haven't had an issue.

This I appreciate does not mean that issues happen which invariably does happen with technologies hardware and software.

I honestly do not think this is a global issue or Samsung would issue a recall.

What we don't see is people signing upto the forums to say how happy they are with their Fold and Flip phone's meaning we don't see a balanced viewpoint.

I also do see threads about taking Samsung to court. If this is how strongly you feel then you must do what you must do.

If I can be of any further help then please don't hesitate. Take care.  😎 

[Colette5]

Hello thank you so much for the help. Yes, I am from the States to be  pacific it's the Southern States.  Now my phone is a Galaxy Z flip flop 3.  Sorry for not putting that in my earlier comments. Now I think someone lied to me at the Verizon Store.  Which I am going to get to the bottom of everything.  I am going to go back and look at my paperwork to see if I missed anything.  I just mad because five phones all had the same problem with  black line in the middle of screen.  It would start off with a small black line then within 2 to 4 day that black line would take over the whole screen.  You could not use your phone.  Listen I got to go but I will add content about my phones later.  Thank you again