02-05-2023 01:15 PM
Hi,
I am trying to redeem my boost offers for YouTube Premium but there are no buttons once I have signed in for any of the Boosts and it is really frustrating.
How can I get this working as I also can't see any conceivable way to contact support either. The only option it allows is community. So I thank you for your support
Thanks
#boosts
01-11-2023 08:23 PM - last edited 01-11-2023 08:25 PM
I have also tried numerous times and failed......sent email to support and no worthwhile response.....this sums up the state of companies that take large sums of money from us for tech and supposedly "give back" with insensitive that don't work.....no accountability
And to add insult to injury half way through writing this a survey pops up to ask how wonderful samsung are! Well Needless to say the reply was not positive.....
But as no one from samsung will ever respond to this I wish them all a good day underachieving for there customers....
02-11-2023 10:15 PM
21-12-2023 03:53 PM - last edited 21-12-2023 04:34 PM
Same with me! Been trying all afternoon.
After like 5 minutes, I get the option to select my device. I click that... nothing. I waited a bit longer and saw a recaptcha.
"Finally!" I enthused. "I can finally get my 3 months free of youtube!"
Turns out that it had expired and I have to start this whole miserable process again.
Truly, truly, dreadful user experience this. Do better, Samsung.
EDIT: Looking at the developer tools, when I click to select the device, I'm getting the following error on https://samsung-boost.cheil.london/v1/deviceValidation/validateDevice
{"code":404,"message":"Not found"}
So something dodgy is going on with the site there.
Just for more context (as a dev myself, I love it when someone puts more context in the bug report)
The biggest concern here is the validateDevice url being blocked by CORS policy. I suspect that's the issue.
I'm praying some Samsung dev sees this and goes "ah, that's why we're getting so many complaints that we can't replicate. I will escalate this ticket and get it fixed post-haste".
My brain tells me that this is not the case though and this ticket is buried deeper than Maggie Thatcher herself.