S pen Samsung case snapped

[GuzziBoy]

Hi, I bought my Z Fold 4 last Yr at launch and took advantage of the free Soen case offer. Just this week the front cover thin hinge side snapped and now I can't use the front section of the case. Has anyone had similar issues and found a solution. I've thought about buying a cheap case just to get another front cover but not sure what the best match would be. 

I tried chatting to an online agent but they just kept quoting that samsung don't warrant cases. So pretty useless really. I've thought about sticking it together with super glue but I don't have the stickies anymore.

Good cases are so expensive and cheap one are just that cheap. Anyone got any ideas please. Cheers 

[BandOfBrothers]

Hi @GuzziBoy 

I've had a look at the Samsung Manufacturing Warranty page and unfortunately it does not state anywhere that phone cases are covered.

I assume Samsung would need to consider how long the case has been owned by the customer and take into consideration wear and tear. So if a case fails within a very short time frame then that might be considered as a defect in the materials or workmanship.

https://www.samsung.com/uk/support/warranty/ 

On purchases Samsung uk offer 14 day returns no quibble.

I would suggest to phone Samsung Customer Services to ask directly and circumvent Live Chat.

I'm not aware of which region your in so just Google for your countries support details.

I'm I'm the UK.

> 03330000333

> ukhelp@samsung.com

> www.samsung.com/uk/support/contact/

Alternatively there will be purchase options online from Samsung or 3rd party manufacturers. 

If I can be of any further help then please don't hesitate. Take care.  😎 

[GuzziBoy]

Hi, thanks for replying. I've actually tried the things you suggest and also I've been quoted the warranty terms for accessories by a Samsung support agent. Ive tried to explain to them that the stickies failed causing the thin left side front strip to snag on my pocket and cause the plastic to snap. But to tell the truth, they are like robots, I'm certain they just drag and drop answers from a AI script. I love my Samsung fold phone and my wife has the flip, but to tell the truth I'm really disappointed by their responses. This case was near £90 when I purchased it and its lasted less then 10months. Oh well, I'm now on the hunt for a case with s pen holder, trouble is there are so many. So if you have any recommendations and anybody reading this has bought a case for their Z fold4 I'd love to hear about it. Again thanks for the input @BandOfBrothers cheers.

[GuzziBoy]

Hi again, by the way I'm in UK as well. Cheers

[BandOfBrothers]

You're very welcome @GuzziBoy 

Did you ring the number provided ?

I had the case that came with the starter pack with my Fold³ but I didn't like it to be honest.

This had a removable plastic silo that held the Fold pen.

I ended up just using an official Samsung snap on case and carried the sPen in the silo that could be slid off the case I didn't like !

There are so many cases to choose from but as I haven't tried them personally it wouldn't be right for me to recommend some.

They should have attached reviews and look at YouTube reviews. 

All the best. 

[hipwell]

My case did the same on the front, rubbish, but having removed the case, it scratched all my phone anyway so was pretty useless

[Members_JuiRkXo]

They are absolutely useless. My case snapped within a month and the robots just said its outside the 14 days.  There is nowhere to go after this and the customer service is non-existent. As pointed out the case is nearly £90 for a cheap product that is not fit for purpose.