i had gone to Samsung Service Center at Plaza Singapura.
1) they took my phone inside to check and then come back and tell me there is a slight damage- i couldnt see with my naked eyes. And because of that dent, they want to charge me full cost of the repair. It is like either they will find a tiny damage - about 1 mm or less , via their microscopes or they will make such a damage and say it was already there.
2) Infront of me many other with same issue came and their phone was taken in for repair FOC, how their phone has the same issue without any 1 mm dent/scratch... that means that its unrelated. but as usual they always want to blame it on the customer. Even when they are aware that the make and model has some inside issue because of which this issue is happening. But they just dont want to accept. Basically there modus operandi i noted is to trouble the customer so he leaves Samsung and goes to some other brand.
3) I asked to speak to the manager, kept on waiting for 20 mins, then the guy comes and tells me, he will help me to esclate the issue, brought some form, started righting somethings on it. and told me he will esclate the issue and will get a call soon from Samsung. This was on Thrusday, when i didnt get any call till monday, i reached out to Samsung online to check the status of the esclataion, i was informed that there has be NO ESCLATION on the topic/ issue. This is how they make fool of the people who make mistake of trusting in the brand Name of Samsung.
4) I ve esclated the issue again online, and again like a fool i am expecting Samsung to respond and do the right thing for the brand name.
5) look at it this way, phone just 1.5 months out of warranty, suddenly goes into power shut down. Without any physical drop/damage. And thats about it for the amount you have spend to buy Samsung's Flip phone. Now if u want it to be repaired, pay the cost which is almost equal to the todays phone cost. Or buy another more expensive phone of Samsung, then again after one year, same issue may come up.
I am still hoping something would come out of the online esclation, else i plan to make a video of what happened and put it on social media to let ppl know what good are Samsung Flip 4 phones just out of their waranty. Nothing but may be just a PAPER WEIGHT.
