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Fold 4 shut downs

(Topic created on: 02-01-2024 10:58 PM)
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Sideburns0213
First Poster
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When I close my phone from open to folded state it shuts off and reboots. For clarification it's a galaxy fold 4 not the flip. Any info? 

10 REPLIES 10
BandOfBrothers
Samsung Members Star ★★
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I would try these troubleshooting steps in the first instance @Sideburns0213 however Samsung may need to have hands on via a Samsung Service Centre. 

  • Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 
  • Factory reset after backing up. 

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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JPSD
Journeyman
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Same issue right after the warranty period got over.  will take it to Samsung service center in Singapore, but from past experience, i am sure they will charge me almost the cost of a new phone to repair this one even though its none of my fault. May be samsung phones are good only for 1 yrs waranty period. 

 

Boyo1927
Apprentice
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This has now happened to my phone too. Same had just over 1 year and also past experience even if in warranty period a slight unrelated scratch on phone invalidates everything on warranty so don't hold much hope of help
Boyo1927
Apprentice
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Has anyone had there's looked at yet? What did samsung do?
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Ed10000
Explorer
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Please reach out to me on eborowy@yahoo.co.uk Samsung is fobbing us all off. Want to create a FB pressure group! Soo angry that they lying, ignoring the fault and fobbing us off! 

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Ed10000
Explorer
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Please reach out to me on eborowy@yahoo.co.uk Samsung is fobbing me off. Want to create a FB pressure group! Soo angry that they fobbing us off!

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Ed10000
Explorer
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Please reach out to me on eborowy@yahoo.co.uk Samsung is fobbing us off. Want to create a FB pressure group! Soo angry that they lying to us about this hardware fault. Want to create a class court action with a number conumers affected.

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Ed10000
Explorer
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Samsung avoids the issue and tries to invalidate warranties by minor scratches. Reach out to me on eborowy@yahoo.co.uk, planning a class cort action and Ofcom supercomplaint.

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Sezel
First Poster
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My galaxy flip 4 turn off when i flip it shut it doing my head in baceause what if someone wants to rings me or text me it tuned of when i flip it shut can't answer it if it off
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