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Help!

(Topic created on: 22-09-2023 08:09 PM)
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I have this problem too

loopylou07
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‎03-09-2023 01:32 PM

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Can someone please help me, I have recently done the update on my galaxy flip 4 5g and for some reason the keyboard isn't working properly as it won't stay on the themes keyboard until it is changed to a different theme. I have never had this issue before and I have tried making sure it is on the theme keyboard through the settings on the keyboard but it won't stay on it. I will include pics so you can see what I am talking about. Tia Linda 

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55 REPLIES 55
loopylou07
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‎22-09-2023 08:04 PM

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I've just checked to see if I had an update but nothing as yet, I'm currently on the 5.1.1 xx
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G3mii
Explorer

‎22-09-2023 08:05 PM

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In response to loopylou07
I know! I put a comment on the theme I purchased and the creator of the theme said that it should work with the new update. But it hasn't! I'm really angry
loopylou07
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‎22-09-2023 08:09 PM

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In response to G3mii
Yeah I know, I have made sure everything is up to date with phone themes everything and still no further forward. If Samsung know about this issue why is it taking them so long to deal with it!! Xx
G3mii
Explorer

‎22-09-2023 08:12 PM

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I've just done an update but it's saying I'm still on 5.1.1 as well?!?! No idea what this new updates supposed to have done!
loopylou07
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‎22-09-2023 08:16 PM

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I keep checking for any updates but as of yet nothing! I don't know what else we can do apart from having to wait for Samsung. I'm so frustrated and unhappy regarding this issue xx
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G3mii
Explorer

‎22-09-2023 08:17 PM

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In response to loopylou07
Hopefully if we keep eachother updated on this Samsung might see the amount of comments and do something!! Xx
loopylou07
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‎22-09-2023 08:34 PM - last edited ‎22-09-2023 08:36 PM

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In response to G3mii
I'm more than happy to do that, I'll keep checking for updates or any other changes I'll let you know ASAP xx
loopylou07
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‎24-09-2023 07:18 AM

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So been checking for updates on my phone and nothing as yet and same issues with the keyboard 🙃😒 xx
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loopylou07
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‎10-10-2023 01:27 PM

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Could someone from Samsung please give an update on when this issue will be resolved as its not fair that we are not able to use our themes in the way that we should. Also if there is an update coming when will that be? Thank you
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loopylou07
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‎17-10-2023 08:46 AM

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Had an update this morning but it hasn't helped with the keyboard issue. I am asking that someone from Samsung please contact me about this issue that is going on for far too long now. I would appreciate your help on this as it is so frustrating. Thank you
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